CIPD NO.3 Essay Example | Topics and Well Written Essays - 1000 words

CIPD NO.3 - Essay Example sions in appropriate time while keeping in consideration the important factors that can help in making better decisions or factors that can be effected due to a certain decision made. It is more than often that decisions go wrong and business suffers (Kurtz & Snowden, 2003). This dilemma is not new in organizations and it is important that while making decisions one must; The objective of the learning session is to enhance the decision making abilities of middle and senior managers of the organization, enabling them to make efficient decisions while keeping important environmental factors in consideration. Decision making is the most valued commodity these days and successful leaders aspire to improve their decision making abilities and consistently look for variables that can help them in making more informed decisions. Bad decision making can hurt the repute of the company, result in loss of revenue and lower down the employee morale while good decision making can bring wonders to the organization (Kurtz & Snowden, 2003). Using Cynefin framework, the trainer shall introduce the four decision making situations with appropriate action plans for each while differentiating between ordered and unordered scenarios (Snowden. 2000). A further explanation of how a particular decision delayed can move the issue in to complicated, complex or chaotic situations. Such a transition in situations occur due to wrong assessments, delays and conservative actions. The session also includes use of technology where employees are introduced to software that can help in making better decisions. Software like Microsoft office including project server, Visio and others. Identifying the context is an important aspect of decision making once identified the problem can be resolved by devising the appropriate solution. The learning and development activities used in the learning session on framework for decision making are appropriate because they promote experiential learning, by

MGT3301 Service Operations Management Essay Example | Topics and Well Written Essays - 2500 words

MGT3301 Service Operations Management - Essay Example The library provision of standard material regarding the health services education and practise has always been severely needed the NHS took steps in order to fulfil this need by providing an online database and made the clinician’s enable to make the most of it. In a study conducted by (Taylor, Ellis, & Gallagho 2002) the scope of telephonic advice to patients was examined. It was found that the patients were very much satisfied with the advice given to them, this not only helped the patients but also helped the management in managing the primary care workload. In the same way the internet presence of NHS in shape of NHS Direct also enabled the physicians to educate their patients about their treatment, do’s and don’ts and their diet schedule in a more effective, consistent and timely manner. NHS Direct also helped the physicians to consolidate their relationships with other institutions in order to share their ideas about different discoveries and enhancements in their related field. This process is under way in some parts of the world. Williams & Ropert, (2004) under taken a project in the Universities of Australia and Philadelphia in which eighty-four students were brought together, The main purpose of the project was to determine whether Internet is an effective tool in exchanging ideas and discoveries in a useful manner. The result determined that the use of Internet was useful in exchanging the ideas about a topic, it not only enhanced the knowledge but also opened new dimensions for inquiry and research. The self-service technology or also termed as SST, has so much to do with the efficiency and the effectiveness of the NHS Direct. What really is SST and how does it work as an element of e-business? Cheryl Nakata’s book entitled â€Å"Self-Service Technology failure: Understanding the Customer Perspective† talks about the necessary factors regarding self-0service technology that could contribute to